FEHB Open Season Online

Frequently Asked Questions

1. How do I increase the font and/or page size for this website?
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   If you are having trouble reading this page, select this link for instructions on how to increase the size of this page and the text.
   
   
2. What is a Medicare Advantage health plan?
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   Medicare Advantage health plans are Health Maintenance Organizations or Fee-for-Service plans approved by the Centers for Medicare and Medicaid Services (CMS). Contact Medicare on 1-800-633-4227 to find out if you qualify for a Medicare Advantage health plan.
   
   
3. What do I need in order to suspend my FEHB enrollment because I am enrolled in a Medicare Advantage health plan?
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   You must request and complete a Health Benefits Cancellation/Suspension form, RI 79-9. You must provide documentation of your enrollment in a Medicare Advantage health plan. An example of a Medicare Advantage health plan is "Secure Horizons" or "Kaiser Permanente Senior Advantage." A copy of your Medicare card alone will not allow you to suspend your FEHB enrollment.
   
   
4. What is the effective date of my Open Season change?
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   January 1, 2024. Premium changes will be reflected in your February 1, 2024 annuity payment.
   
   
5. Do I continue to use my old plan until I get my new ID card(s)?
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   No, after January 1^st, your old plan will no longer pay benefits. You must use the new plan even if you have not yet received your ID card(s). Contact your plan directly if you have any problems receiving benefits.
   
   
6. Are there other sources on the Internet to get information about the FEHB Program?
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   You can visit our Web site at www.opm.gov/insure for additional information on the FEHB Program as well as to review individual plan brochures.
   
   You can view the complete text of our pamphlet FEHB Information for Retirees and Survivor Annuitants at http://www.opm.gov/retirement-services/publications-forms/pamphlets/ri79-2.pdf.
   
   
7. I have some general questions about retirement or I want to request a change in my retirement account. Who do I contact?
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   You can call our toll-free number on 1-888-767-6738. You can also access our retirement web page and Services Online at http://www.opm.gov/retire.
   
   
8. The plan I am selecting has a high, standard, or basic option, or is a Consumer Driven Health Plan (CDHP) or High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA). Are there separate brochures for these options?
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   No, all the benefit information for High, Standard, Basic, Consumer Driven Option, High Deductible Health Plan or Health Savings Account is included in one brochure.
   
   
9. Why do health benefits premiums increase almost each year?
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   Many things contribute to premium changes. In general, FEHB rates reflect changes in the health care marketplace and costs continue to increase. Prescription drugs are more expensive. New medical technology is good, but expensive. The average age of the insured population can affect costs. OPM negotiates at length for the smallest premium increase feasible without reducing benefits significantly or asking enrollees to pay substantially more money out of their pockets each time they need health care. Each year's increase reflects the overall trend within the health care industry that affects all purchasers of health insurance.
   
   
10. During Open Season, I changed to an HMO. They told me that I don't reside within the servicing area. Can I change my enrollment?
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    Yes, if Open Season has not ended you may select another plan in which you are eligible to enroll. If Open Season has ended, you may request a change to a managed fee-for-service or to an HMO plan that services your area by calling our toll-free number on 1-888-767-6738. The effective date of the enrollment change will be January 1, of the current year even if you make the request after Open Season ends.
    
    
11. I cannot afford the premium cost of my newly selected plan, nor can I afford the co-payments for office visits or medication. Can I change plans after Open Season?
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    It is vital that you review the information in the Open Season Guide and plan's brochure prior to making your selection because once Open Season ends, you may not be able to change to another plan or you may incur an interruption in your benefit coverage. You may be eligible to pay your premiums through direct billing if your annuity is not enough to deduct the current insurance premiums. However, you will owe the difference in premiums if the change to a cheaper plan is made after Open Season.
    
    
12. If I enroll in family coverage, who are my eligible family members?
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    You are allowed to cover your current spouse, children under age 26 (including adopted children, stepchildren, foster children, or recognized natural children), and any disabled children over age 26 incapable of self-support whose disability occurred prior to age 26.
    
    
13. Both my spouse and I each receive either a Civil Service Retirement System (CSRS) or Federal Employees Retirement System (FERS) annuity benefit (or I am a Federal employee and my spouse is Federally employed), and we are interested in changing from a family enrollment to two self-only health benefit plans. Can this be done and can we use Open Season Online or Open Season Express to do this?
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    Changing enrollment to two self-only health benefit plans in this situation can be done at any time during the year by calling the Retirement Information Office (RIO) on 1-888-767-6738 or during Open Season by calling the Open Season Online on 1-800-332-9798. Provide the Customer Service Specialist with both claim numbers, Social Security numbers and the plans in which you each want to enroll. OPM will first need to determine the eligibility of the spouse not currently carrying the enrollment. To be eligible for enrollment in one's own right, one must have retired on an immediate annuity (an annuity which begins within 30 days of separation from service) and have been covered by an FEHB enrollment (their own or their spouse's) for the 5 years immediately preceding retirement. Deferred annuitants are NOT ELIGIBLE for coverage in their own right and would, therefore, have to stay on the family enrollment of the enrolled spouse. Once we determine eligibility we will change the currently enrolled spouse to self-only and begin a self-only enrollment for the other spouse.
    
    
14. I suspended my FEHB Program enrollment, and wish to re-enroll. Can a plan refuse my enrollment and is there a pre-existing condition limitation or a waiting period that applies to my receiving service when I re-enroll?
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    Unless you select an HMO and do not live or work in the service area, a participating FEHB health carrier cannot refuse to enroll you. Under the FEHB Program, there are no pre-existing condition limitations and there are no waiting periods. You can use your benefits as soon as your coverage becomes available.
    
    
15. What do I need to do to suspend my FEHB enrollment because I have TRICARE, TRICARE For Life, Peace Corps, or CHAMPVA??
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    You must request and complete a Health Benefits Cancellation/Suspension Confirmation form, RI 79-9. If you are a TRICARE/TRICARE For Life enrollee, you must provide a copy of your Uniformed Services Identification (ID) card and, if over age 65, a copy of your Medicare card showing Parts A and B along with the completed Health Benefits Cancellation/Suspension Confirmation form. If you are a CHAMPVA enrollee, you must provide a copy of your CHAMPVA Authorization card (A-card) along with the completed Health Benefits Cancellation/Suspension form. To suspend your FEHB Coverage for the Peace Corps, you must provide us with evidence of your eligibility.
    
    If you are on the rolls of the Office of Workers Compensation (OWCP), you must contact your OWCP office in order to request this suspension.
    
    If you pay your FEHB premiums by direct payment, you must contact the National Finance Center concerning the suspension of your enrollment. The toll-free number is 1-800-242-9630
    
    For further information concerning TRICARE/TRICARE For Life, call toll-free 1-888-363-5433 or access the Web site at www.tricare.osd.mil.
    
    For further information concerning CHAMPVA, call 1-800-733-8387 or access the Web site at www.va.gov/hac.